Last Updated: June 2026
At Labelmatch, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return and refund process designed to make things simple and transparent for our customers.
We accept returns for both defective and non-defective products purchased from Labelmatch.
To be eligible for a return:
The product must be returned within 30 days of the delivery date.
The item must be in its original condition.
The product must not show signs of misuse, intentional damage, or excessive wear.
All original packaging, labels, and included materials should be returned whenever possible.
We currently accept returns for new products only.
We gladly accept exchanges within 30 days of delivery for eligible items.
If you received an incorrect item, a damaged product, or simply need a replacement, please contact our customer support team and we will assist you with the exchange process.
Exchange requests are subject to product availability.
All approved returns include a free downloadable return shipping label.
Once your return request is approved, we will provide instructions and a prepaid return label that can be downloaded and printed for use when shipping your item back to us.
Returned items may be subject to a 15% restocking fee, which will be deducted from the final refund amount.
This fee helps cover inspection, handling, and processing costs associated with returned merchandise.
After your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds are processed to the original payment method within 7 business days after the return has been reviewed and accepted.
Please note that financial institutions may require additional time to post the refund to your account.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us resolve the issue quickly, we may request:
Your order number
A brief description of the issue
Photos of the product and packaging
Our team will review the information and work with you to provide an appropriate solution.
Returns should be sent to the following address after receiving return authorization:
Labelmatch
126 W Streetsboro St #14
Hudson, OH 44236
United States
Business Address: 126 W Streetsboro St #14, Hudson, OH 44236, USA
Email: yescompany@labelmatch.com
Phone: +1 800-726-7334
Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)
