FAQ

How Long Does Shipping Take?

Orders are typically processed within 1–2 business days. After shipment, delivery usually takes 2–3 business days. The estimated total delivery time is 3–5 business days within the United States.

Do You Offer Free Shipping?

Yes. We offer free ground shipping on orders over $200. Orders under $200 are charged a flat shipping fee of $15.

Where Do You Ship?

We currently ship to addresses within the United States.

How Can I Track My Order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

What Is Your Return Policy?

We accept returns for both defective and non-defective products within 30 days of delivery, subject to our Return & Refund Policy.

Do You Accept Exchanges?

Yes. We accept exchanges within 30 days of delivery for eligible products.

Is There a Restocking Fee?

Approved returns may be subject to a 15% restocking fee, which will be deducted from the refund amount.

How Long Does It Take To Receive A Refund?

Once a returned item has been received and approved, refunds are typically processed within 7 business days.

How Do I Request A Return?

To request a return, please contact our customer support team. Return instructions and a prepaid return label will be provided for eligible returns.

Is My Payment Information Secure?

Yes. We use secure checkout technology and trusted payment processing systems to help protect customer information during transactions.

Can I Modify Or Cancel My Order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.

What If I Receive A Damaged Or Incorrect Item?

If you receive a damaged, defective, or incorrect product, please contact us promptly with your order number and details of the issue so we can assist you.

How Can I Contact Customer Support?

You can contact our customer support team using the information below:

Phone: +1 800-726-7334

Email: yescompany@labelmatch.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Where Is Labelmatch Located?

MABIS SHIPPING SOLUTIONS INC.

126 W Streetsboro St #14
Hudson, OH 44236
United States